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Privacy Policy and Terms of Use - Volaia
Through these terms, Volaia regulates the use of services offered on its website and sets out the general conditions applicable to the use of the products and services available. By accessing and/or registering on our website, you automatically agree to our Terms and Conditions of Use. Please read the information below carefully. If you have any questions, feel free to contact our customer support team via email.
1. Registration
To shop on our online store and use the services offered by Volaia, you must complete a registration, which will only be confirmed after all required fields are filled. You are required to provide accurate, complete, and truthful information and commit to keeping your personal details up-to-date whenever any changes occur.
Registration on our website is completely free of charge.
Volaia reserves the right, at its discretion, to refuse service, close accounts, remove or edit content, and cancel orders.
2. Login and Password
You will choose a login (email account) and a password, which you will use every time you want to access Volaia’s services.
The password is your exclusive responsibility, and it should be kept secure. Volaia is not responsible for any misuse of your password. Customers are responsible for keeping their passwords confidential.
Note: If you’ve forgotten your password and are having trouble resetting it, please contact us for assistance.
3. Privacy Policy
As widely reported by the media, the General Data Protection Law (Law No. 13.709/18), also known as LGPD, is now in effect. This law establishes new rules for the processing of personal data by individuals and businesses, both public and private, including restrictions on the collection, storage, use, and sharing of such information.
We want to assure our customers that their personal data and payment information are secure. We use a robust and highly reputable sales platform, as well as trusted payment processors, to ensure the security of your payment details.
We are dedicated to delivering high-quality products with our partners and providing an easy and secure online shopping experience. The personal data stored by our website helps us better understand our customers' interests. If you have any questions or suggestions about our privacy practices, please contact us at [email address].
3.1. Your Privacy
Volaia collects, stores, and processes information to enhance your shopping experience. This data also enables us to contact you about our products, services, and promotions. This Privacy Policy refers to the company Volaia using terms such as "site," "we," "our," and "us." Words like "you," "your," and similar expressions refer to our customers or users of our website. By visiting and using our website, you accept the conditions described in this Privacy Policy.
3.2. Data Collected
When placing an order, customers provide personal information required for registration. This may include your name, email address, taxpayer ID, home address, and credit card numbers. Please note that your credit card details are encrypted and processed by our partner financial institutions. Volaia uses this information to process and complete your order. Your name, address, email, and phone number may be stored even after the purchase is completed. This allows us to send you updates about your order, such as order number or delivery confirmations, if necessary.
While registration is not required to browse the site, certain features—such as accessing restricted areas of the online store, completing an order, or using exclusive sections for registered customers—will require you to provide certain information.
In addition to your purchase history, we also track the products you view. These details, along with your other registration data, help us personalize your experience and recommend products more effectively. We also collect statistical data on the number of visitors and page views to improve our website, the products we sell, and the services we offer.
3.3. Social Media
By registering with Volaia, you authorize us to contact you via social media, with the option to unsubscribe at any time. If you use platforms like Facebook, WhatsApp, Instagram, Telegram, or others, we may use your identification data to enhance your experience with Volaia. We adhere to the terms, policies, and conditions of our social media partners to ensure the integrity of your data obtained from these platforms.
3.4. Statistics
We collect digital navigation data to monitor customer preferences on our site. Information such as server traffic spikes, user browsing patterns, and page view counts help us understand where our visitors are from and how they interact with our website. This data does not personally identify our visitors. As with most websites, we may use pixel tags or other tracking technologies without identifying users personally. These data points, combined with data from other users, help us improve the products and services offered by Volaia and enhance the overall customer experience.
3.5. Third-Party Information Sharing
Volaia does not share, rent, or sell your email address or other personal information. We do not share your personal data with third-party companies except for the service providers that assist us in processing your orders. Payment information is only shared with the payment processors responsible for completing your financial transactions. Your name and address may be shared with logistics and courier companies to deliver your products to the address you have provided.
3.6. Security
We implement physical, electronic, and administrative security measures to protect your payment information and other personal data. These protective measures help prevent fraud and unauthorized access, ensuring the integrity of your data. Furthermore, we have an internal security policy to ensure that Volaia employees and affiliates do not have access to your personal information, keeping your data safe at all times.
3.7. Policy Changes
Volaia may modify the terms of its company policies to better serve its customers. Please regularly check this Privacy Policy to stay informed about any changes.
Important: No employee is authorized to contact you on behalf of Volaia to request your credit card security data as part of any anti-fraud verification process. If you have any doubts, please reach out to us for assistance.
4. Communication
By registering on the site, you agree to receive email messages or other forms of communication regarding promotions and news from the site. If you no longer wish to receive these messages, you can unsubscribe at any time by accessing the "My Account" page on the site. After logging in, click on "Newsletter Subscription" in the left menu, uncheck the box, and "Save." You can also unsubscribe by clicking the cancellation link at the end of any of our emails.
If you have any questions, feel free to contact our support team through our customer service channels.
5. Copyrights
All content on the site, including products, designs, layouts, photos, text, and other materials, is the property of Volaia.
It is strictly prohibited to:
a) Copy, distribute, or disclose any material from our site, products, and/or services unless you have explicit permission to do so; b) Publish spam, chain emails, or other unsolicited messages not authorized by Volaia; c) Attempt to interfere with or compromise the integrity or security of any part of our online operations; d) Commit fraud or conceal your identity; e) Use the name "Volaia" in any material, domain name, or electronic address for any purpose without prior authorization from the Volaia team.
6. Product Descriptions
The descriptions of the products available on our site are written to the best of our ability and accuracy. However, if any discrepancies occur and the product purchased does not match the description provided, please contact our team via email. You may return the product within 7 (seven) business days after receiving it, provided it is unused and in perfect condition, according to our Return and Exchange Policy.
All products feature accurate images to give you an idea of their size, dimensions, and usage. However, images may vary in color due to different monitor settings.
If you have any doubts about a product description or image, please contact us.
Volaia reserves the right to correct any errors in text, description, or product images at any time.
7. Prices and Stock
Volaia sells products with limited stock, so all promotions and announcements are subject to product availability.
Prices, discounts, and offers on this site are subject to change without notice.
Volaia reserves the right to correct any pricing errors and is not obligated to sell the product at the listed price.
Our vouchers and discount coupons are not valid in the OUTLET category and are not cumulative. Only one voucher or coupon can be used per purchase.
In some cases, Volaia reserves the right to allow only one coupon usage per buy.
Make sure to apply your voucher or discount coupon before completing your purchase to ensure your discount or gift is applied.
Adding a product to your cart does not guarantee its reservation. The product is reserved only once the order is completed and approved by the card issuer. Prices are subject to change, and in case of variation, the price at checkout will prevail.
8. Payment Methods
By registering on the site, you agree to the prices and payment conditions, which are subject to change. Payments can be made via credit card, debit card, or bank slip (through a third-party payment processor).
To make a payment via credit card, you must provide your card information on the site to complete the transaction. For more details about the protection of personal data, please consult our Privacy and Security Policy. All personal information is strictly confidential and will only be used to complete your purchase.
If you have any questions regarding invalid or unauthorized charges, please contact our team via email.