Widerrufsrecht

Our primary commitment is to your full satisfaction. If you selected a product from our online store but upon receiving it, you find it has a manufacturing defect or does not match the item you ordered, we ensure your right to a return or exchange under the following terms:

1. Dissatisfaction with the product: Within 7 (seven) calendar days from the date of receipt.
2. Product defect: Within 30 (thirty) calendar days from the date of receipt.
   Please note that the first step for a return or exchange is to contact our Customer Support team via email.

Conditions for Return/Exchange
For the return or exchange process to proceed, the product must be unused and in its original condition. You will need to send the product back to our P.O. Box. Once we receive the item and verify that it meets our return conditions, we will process the exchange or refund within 5 (five) business days.

Our team will guide you through the entire return process.

Returns due to dissatisfaction:
Once we receive the return, we will inspect the product to confirm that it meets our return conditions. After verification, our Customer Support team will reach out, and you will have the following options:

1. Exchange the product for another item available in our stock.
2. Receive a refund for the amount spent on the product(s).
   Please note: We do not refund shipping fees unless the product delivered was incorrect or damaged.

Warranty
All products sold on our website come with a 30-day warranty, starting from the date of receipt.

To activate the warranty, the customer must provide a video (up to 1 minute long) showing the defect. The video must clearly show the product's packaging, including the shipping label, as proof of receipt.

Alternatively, customers can submit photos that clearly show the defect, with the packaging visible in the image.

Note: Volaia Store does not provide technical support, and we do not have authorized service agents. For further inquiries, please contact our team, and we will offer the necessary assistance.

Important
Our warranty does not cover aesthetic damages that occur after the product is purchased, such as cracked or broken screens.

The warranty also does not cover:

• Damage from fluids: This includes products damaged by water or exposure to liquids. While some items are water-resistant, each product has specific limits that must be respected.
• Damage caused by unauthorized repairs or modifications by you or third parties.
• Improper use of accessories.
• Normal wear and tear: For example, screen scratches from use or oxidation due to the user's body oils or acid levels.
• Acceptable battery lifespan reduction.
• Tests to assess the product's durability, such as testing the watch glass's resistance or water resistance.

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Frequently Asked Questions:

I requested an exchange. How long will it take to receive my product?
Once your return is confirmed at our Distribution Center, we will inspect its condition. If everything is in accordance with our return policy, we will ship the replacement item within 5 (five) business days.

For exchanges or returns due to dissatisfaction, size issues, or product discrepancies, we will conduct a quality check. If signs of usage are found, the item will be returned to the sender without prior notice.

For exchanges or returns due to a product defect, we will perform a quality check. If signs of misuse are detected, the item will be returned to the sender without prior notice.

I requested a return. When will I be refunded?
If the payment was made by bank slip, the refund may be issued as store credit, which you can use for a future purchase. If you prefer a direct refund, we can process it. (You can create a free account to receive the refund.)

If the payment was made by credit card, the refund can be issued either as store credit or as a chargeback to your credit card.

Please note that credit card issuers may take 30 to 60 days to reflect the refund in your statement.

If you have any further questions, feel free to contact us through our support channels.

Best regards,
The Volaia Team.